New Focus Associates

Customer Service Profile™Assessment Overview

In today’s business world, it can be difficult to select employees with the correct behavioral characteristics for customer service jobs. The Customer Service Profile™ is a customer service assessment that measures how well a person fits specific customer service jobs in your organization. This employee assessment is based on various characteristics identified through Profiles International’s carefully compiled research. It includes a customer service skills test and customer representative test. There are also vertical specialty versions available in hospitality, healthcare, financial services and retail.


The Customer Service Profile™ is used primarily in the customer service selection process, which includes selecting, on-boarding and managing customer service employees.


  • Individual's Customer Service Perspective
  • Individual's Behavioral Characteristics
  • Individual's Proficiencies
  • Service Skills



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